Client Background & Challenge

Telinfor is Argentina’s largest IVR platform. It has 70 E1 trunks (2100 simultaneous calls) at multiple locations and protocols; and provides service to TV shows (televote, trivia) with unmatched performance requirements.

Some challenges included:

• Enable the platform to respond to high peaks of traffic (during show time);
• Avoid downtime: every answered call means revenues;
• Implement complex fraud prevention policies in real time;
• Implement “minor” lines of business: additional applications like dating, massive outbound calling, calling card and teleconference. All using the same platform.

Our Solution

• SS7 Stack for multiple locations, ITU compliant:
• Splits signaling from voice paths
• Create an SS7 over IP backplane module to stack any number of boxes
• Implement redundancy and failover algorithms to allow high availability solutions;

• Java-based application framework;
• Ajax-based website to administer online services;
• HA modules to deal with call billing, rating and fraud control.