System engineering

Our highly trained and experienced technicians can setup and manage your servers, being fluent in the use of Windows, Linux, Unix and Sun. Our main objectives rely on giving our clients a genuine and permanent support. This means we make sure that there is always an on-line person managing the systems.

We work to prevent any downtime and proactively detect potential risks in real time before they become problems that impact our client's bottom line.

To accomplish that, we develop:

• 3 shifts of 8 hours each.
• Resources on different time zones, operating during non-business hours.
• Right number of resources per region to guarantee:
  • Environment monitoring
  • Deployment process
  • Escalation procedures, implementing escalation tiers
  • Standard operating procedures with proper maintenance procedures
• We recommend an approach mixing specific automated alerts and a good predefined escalation process within an especially created team such as:
  • 24x7 monitoring tier
  • Escalation tier
  • Live Site Manager (LSM)
• Transparent handover
  • Clear procedure between shifts.
  • Status reports with a summary of the activity
  • Follow-up procedure
  • Software deployments: Release implementation, bug fixes
• Scheduling critical changes (e.g. downtimes)
• Regular reports
• Centralized management
• Fast response to critical issues
• Instantaneous visualization of overall status
• Problem tracking and historical data
• Statistics

Platform Support: Linux, Windows, and Server Consolidation (Xen)

We make sure that server parameters and operating systems are administered and tuned effectively for the correct functioning of client’s applications and systems.

Some of the services offered are:

• Server installation, configuration and trouble shooting
• Onsite server support (upgrades, security patches, migrations)
• Remote management and administration
• Hardware monitoring
• Backup management
• Fault monitoring and management
• Applications management
• Maintaining license agreements
• Domain policies and security management
• Resolving operating system problems
• User account management
• Update and management of operating systems
• Server consolidation (XEN)
• Virtualization Support

We provide a 24 x 7 service, that will assure the best service to keep your servers running and updated.