SENIOR PRODUCT MANAGER - Chat

Atlanta, USA

We are a digitally native company where innovation, design and engineering meet scale. We use the latest technologies in the digital and cognitive field to empower organizations in every aspect. We want you to join us to work for the biggest clients in tech, retail, travel, banking, ecommerce and media, revolutionizing and growing their core businesses while helping them (and you!) stay ahead of the curve. Be part of a company with the most cutting-edge practices and technologies plus a unique team. Globant is an EOE M/F/D/V. For many positions relocation is available if needed. Globant does not accept unsolicited 3rd party resumes.  

What Are We Looking For?

If you are a SENIOR PRODUCT MANAGER with experience with chat technologies - we want to meet you. This is an onsite position in Alpharetta, GA.

What Will Help You Succeed

Master’s degree in Computer Science or related field 10+ years of experience in technology 3+ years of experience product management delivering consumerized customer experience 3+ years of experience in customer service / support role Experience and in depth understanding of chat as a platform for customer support Experience and understanding of technologies and market trends related to chat bot technologies like Lex, Cortana, API.ai and so on Experience in mobility and machine learning technology such as, NLP, text analytics, chatbot, search or other ML technologies Use case design, Feature Design and Architectural design experience Successful track record of owning and driving successful global product deployments Excellent leadership skills and solid track record of driving adoption and change management Excellent presentation, storytelling and sales skills Excellent communication skills with ability to engage with both product engineers as well as senior executives Demonstrated project management skills, having led cross functional, multi-geograph based teams to deliver desired results in the required time frame Strong understanding of the design thinking and product development process

You Will Get The Chance To

Lead large-scale initiatives across functions and geographies for implementing a best in class chat based customer service solution. Experience in designing and deploying the chat support platform lifecycle starting from highly successful plain vanilla chat support to a self-help solution with machine learning and AI technologies End to End ownership and responsibility of the success of the pervasive chat support implementation. Provide product direction and product strategy to significantly accelerate the usage rate of the chat based support solution. Significant experience in the customer service domain to be able to identify use cases, set design principles and architectural guidelines to enable significant uplift in the volumes of support via the chat medium and ensure that chat support becomes pervasive Program Management in a complex environment with additional responsibilities of presentations, story-telling required for on boarding different countries / Client member firms on to the chat support solution Design, document, & improve business processes to identify risks, remove single points of failure and ensure a data driven, durable, systemic and efficient operation. Executive presence required to work with Client Business Partners, Support Leaders, Regional Leaders to ensure success of the program In depth technical understanding of the chatbot landscape, latest technology and trends, and hands on experience utilizing chatbot like Salesforce, Azure Bot, Lex, Cortana, Google Home, IBM Watson, API.ai.