Service Desk Analyst

Job Details

Service Desk Analyst

Full Time

Available locations

ARG | Buenos Aires, COL | Bogotá, COL | Medellín, MEX | DF

GLOBANT IS AN EOE M/F/D/V.

BELONGS TO

Consulting

We are a digitally native company where innovation, design and engineering meet scale. We use the latest technologies in the digital and cognitive field to empower organizations in every aspect. We want you to join us to work for the biggest clients in tech, retail, travel, banking, ecommerce and media, revolutionizing and growing their core businesses while helping them (and you!) stay ahead of the curve. Be part of a company with the most cutting-edge practices and technologies plus a unique team.

What are we looking for?

  • Windows 7 Knowledge and Windows 8 / 8.1 Knowledge
  • Linux 
  • Hardware Knowledge
  • Software Troubleshooting

What will help you succeed

Identify and escalate situations requiring urgent attention

You will get the chance to

  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Advice user on appropriate action
  • Follow standard help desk procedures
  • Redirect problems to correct resource
  • Stay current with system information, changes and updates

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