UX Designer
(USA)

Senior UX Researcher

  • Full Time
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Description

At Globant (www.globant.com) we strive daily to deliver powerful innovative software solutions for our clients through our unique Digital Journey approach. Our passion for technology reverberates in every area of our organization and drives our creativity. Working for us means being at the convergence of engineering, design, innovation and scale. It means being part of a  tightly knit and driven team whose work directly affects the products and bottom line of our clients.

Our bar is high, but so are the results we achieve. As a Senior UX Researcher, you will be working with a variety of qualitative research techniques. So strong experience and competencies with these technologies are required.

All of our engineers are backed up by our Technical Directors and Studios (centers of excellence), and our project team(s) of amazing “Globers”. Each team, while having their own personality, are part of the global tapestry that makes up our powerful culture of collaboration, agility and impact.

We look at the software development process from the three different but complementary perspectives of engineering, design, and innovation...in a constant quest for new insights. We also believe in showing our people how much we value them, which is why one of the many benefits we offer is a fully paid by company PPO health plan.

The ideal candidate is skilled at conducting qualitative user studies, can provide strong insights, and produce high quality deliverables. We work closely with our clients to ensure that users’ needs are represented in solutions at all levels and provide actionable recommendations whenever we can. We work in a very nimble and agile way, and we’re growing fast.

 

OVERALL QUALIFICATIONS 

  • 5+ years of professional work experience conducting qualitative user experience research.
  • Experience with a variety of qualitative research techniques such as in-depth interviews, focus groups, contextual and ethnographic research.
  • Obsession with user experience. 
  • Ability to swiftly analyze and synthesize complex research findings.
  • Strong interpersonal and communication skills.

 

GENERAL RESPONSIBILITIES 

  • Moderate studies including, but not limited to: In-depth Interviews, focus groups, small groups, contextual, onsite/offsite.
  • Work internally with: research team, account managers, and strategists.
  • Deliver quality work on time. Deliverables often include: participant screeners, discussion guide/approach outlines, findings reports, and research readouts.
  • Explore new methodologies, techniques, and opportunities to gain data and insight.

Activities and Artifacts (one usually generates the other)

  • Deep Discovery and Framing
  • Design Sprints
  • "How might we" sessions
  • Observing users in their natural habitat
  • User and stakeholder interviews
  • Demos and feedback sessions
  • "As Is" and "To Be" business process mapping. Look for pain points, look for ways to create value.
  • Story Mapping
  • Team design sessions
  • Design crits
  • Design concepts and assets from whiteboard grade to production grade.
  • Scripted user testing with synthesis of findings
  • "Hallway" usability testing

 

UX Tools

  • Tools for drawing, thinking, collaborating, and problem framing
  • Rapid Prototyping 
  • Low fidelity: Omnigraffle – or similar – High fidelity: Sketch.app for high fidelity UI concepts, non-code style guides, and production assets.
  • InVision
  • User analytics

 

Requirements

  • 5 + years Experience as a UX Researcher
  • Very good communication skills
  • Engineering backgroung desirable

 

Globant is an EOE M/F/D/V. For many positions, relocation is available if needed. Globant does not accept unsolicited third party resumes.

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Senior UX Researcher

  • Full Time

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Senior Consultant - Design

  • Temp to Perm
  • New York
Apply

Description

At Globant (www.globant.com) we strive daily to deliver powerful innovative software solutions for our clients through our unique Digital Journey approach. Our passion for technology reverberates in every area of our organization and drives our creativity. Working for us means being at the convergence of engineering, design, innovation and scale. It means being part of a  tightly knit and driven team whose work directly affects the products and bottom line of our clients.

Senior Consultant - Design

The role

Senior Consultants scope, lead and manage large, complex and high risk assignments, often multidisciplinary in nature. They work with authority and professionalism, owning and delegating tasks, offering feedback to team members, and ensuring the high quality of the design work in all projects. They inspire and create vision and ensure its delivery.

Responsibilities

  • Be highly consultative, working with clients to understand their challenges, frustrations and opportunities
  • Act as practitioning project lead on large, complex, high risk assignments, often multidisciplinary in nature, delivering on time and on budget, in line with project and client requirements
  • Be a hands-on practitioner to create high level strategy, user experiences, digital journeys and final designs
  • Act as a UX/UCD evangelist, seeking opportunities and creating initiatives to inspire and build long-standing, consultative, senior relationships
  • Resolve complex client issues and agree way forward. Provide escalation point for crisis intervention / jeopardy management
  • Lead proposal development and create statement of works which include pricing and planning for complex projects
  • Lead new business pitches from new and existing accounts
  • Maximise revenue opportunities and the profitability of projects
  • Continuously looking to improve existing practices by refining techniques or introducing new ones
  • Mentor / coach more junior members of the team

About you

  • Ability to communicate clearly and compellingly (ideas, concepts, strategies, plans etc) to colleagues and clients of all levels
  • Genuinely passionate about Service design and being consultative
  • Comfortable outside of your comfort zone and ‘being thrown in the deep end!’
  • Excited by change and challenging the status quo
  • Proactive in everything you do, from your self-development to learning about your clients, their issues and how to resolve them
  • Collaborative by nature you should work well in a fast-paced, dynamic, deadline driven environment and working on multiple projects
  • Able to plan, lead and deliver large, complex projects from a design perspective with little or no direction
  • Able to create storyboards, experience map, user flows, information architecture, wireframes, prototypes and visual designs
  • Hands on approach to design including an eye for visual design and UI
  • Use a variety of user research techniques
  • Create UX strategy and design guidelines
  • Able to inspire and lead teams of individuals across the business, while acknowledged authority within specialist, practitioner area
  • Strong understanding and experience of working with related skills e.g creative content, front-end development
  • Strong listening, presentation, communication and collaboration skills

Requirements

  • 5+ years of digital design experience, preferably within an agency and design consultancy environment
  • Experience managing key account relationships, with responsibility for delivering client growth and revenue targets
  • Highly proficient with use of design and prototyping applications (Adobe creative suite, Sketch, Axure, Invision)
  • Basic knowledge of Keynote, Word, PowerPoint and Excel
  • Video editing skills is a plus
  • Outstanding portfolio
  • A BA/BS or MA/MS in Graphic Design, Fine arts, UX design or Information Architecture

About us

Our company culture is about being smart but not stuffy, independent yet collaborative, telling it like it is yet being respectful, and hard-working without over-working. We reward innovation, sharing and collaboration and support continuous personal development.

At Globant we strive daily to deliver powerful innovative software solutions for our clients through our unique Digital Journey approach. Our passion for technology reverberates in every area of our organisation and drives our creativity. Working for us means being at the convergence of engineering, design, innovation and scale.

Inside Globant, we form Globant Consulting (formerly WAE, recently acquired by Globant), a leading service design consultancy that delivers transformation by putting the customer at the heart of the business. We uncover insights to connect and engage our clients with the customers – both emotionally and functionally through research, strategy and design.

We partner with visionary senior leadership teams around the world who head up companies that live or die by the customer’s experience of the brand. We like the diversity of our clients, with track records across a variety of industries: financial services, public sector, retail, entertainment. Recent clients are TfL, the London Metropolitan Police, HSBC, BlackRock, NBA, etc.

By joining us, you’ll have the opportunity to ask the right questions, tackle the right problems and challenge clients where necessary to deliver the right outcomes. We are flexible and adapt to deliver something that’s innovative, sustainable and what clients and customers need, instead of just doing what they’re asking for.

We have a team of incredibly talented individuals, with a diverse set of backgrounds and skills. We work in highly collaborative teams and there are always opportunities to learn, being surrounded by a great support network.

It’s not all about work – being social is important to us, from joining a table tennis contest to having a regular Friday snacks and drinks together. We have ambitious growth plans for 2017 and beyond, so we are continuously looking for talented, motivated individuals to join our team.

We look at the software development process from the three different but complementary perspectives of engineering, design, and innovation...in a constant quest for new insights. We also believe in showing our people how much we value them, which is why one of the many benefits we offer is a fully paid by company PPO health plan.

Globant is an EOE M/F/D/V. For many positions, relocation is available if needed. Globant does not accept unsolicited third party resumes.

Apply

Senior Consultant - Design

  • Temp to Perm
  • New York

Do you want to...

Files must be less than 2 MB.
Allowed file types: pdf doc docx.

Senior Consultant - UX Designer

  • Temp to Perm
  • New York
Apply

Description

Senior Consultant - UX Designer

 

The role

Senior Consultants scope and manage service design middle to large, complex and high risk assignments, often multidisciplinary in nature. They create proposals, contributing to new business and organic growth. They are responsible for providing business-relevant perspectives on the client challenge – which usually involves developing an understanding of customers and their emotional needs through research, market and competitive analysis, trends, identifying and prioritizing opportunities, and helping to frame the overarching story of a project/product.

 

Responsibilities

  • Be consultative, working directly with clients to understand their business, challenges, pain points and opportunities, continuously adding value and managing expectations
  • Be a hands-on practitioner to create high level strategy, user experiences, digital journeys, mind maps and customer insights documentation
  • Manage and conduct Design Research methods, from requirements gathering to reporting. This is inclusive of defining objectives, creating the approach, moderating and synthesizing findings. Deliverables often include: participant screeners, discussion guide/approach outlines, findings reports, and research readouts
  • Moderate different research methods including, but not limited to: In-depth Interviews, small groups, contextual studies, diary studies, ethnography, co-creation, usability testing
  • Design and facilitate workshops and co-creations
  • Resolve complex client issues. Provide escalation point where friction appears
  • Lead proposal development and possibly new business pitches from new and existing accounts
  • Continuously and creatively seeking to improve existing practices by refining techniques or introducing new ones

 

About you

  • Ability to communicate clearly and compellingly (ideas, concepts, strategies, plans etc) to colleagues and clients of all levels
  • Be a master of foundational consulting skills, including problem framing and structuring, expertise design research and data analysis
  • Demonstrate expertise in a range of skills, such as organizational strategy, channel and go-to-market models, customer / market research, etc
  • Select appropriate frameworks, tools and approaches to use in solving client problems
  • Excited by change and challenging the status quo
  • Proactive in everything you do, from your self-development to learning about your clients, their issues and how to resolve them
  • Collaborative by nature you should work well in a fast-paced, dynamic, deadline driven environment and working on multiple projects
  • Strong listening, presentation, communication and collaboration skills
  • Lead client presentations

 

Requirements

  • 5+ years of experience in one or more areas of the product development lifecycle – user research, envisioning new solutions, market validation, business modeling, requirements definition, architecture definition, design, implementation, and support strategies
  • Proven strategic thinker with proof of delivery
  • Solid understanding of user centered design and the design process
  • Good communication and interpersonal skills
  • Strong writing skills
  • Experience in supporting business development efforts
  • Willingness to travel to meet client requirements
  • Experience in helping companies embrace transformation, uniting technology efforts around a common vision that is anchored in customer needs.
  • Comfortable solving problems through a 'hypothesis-driven' approach using a combination of top-down and bottom-up analysis

 

About us

Our company culture is about being smart but not stuffy, independent yet collaborative, telling it like it is yet being respectful, and hard-working without over-working. We reward innovation, sharing and collaboration and support continuous personal development.

 

At Globant we strive daily to deliver powerful innovative software solutions for our clients through our unique Digital Journey approach. Our passion for technology reverberates in every area of our organisation and drives our creativity. Working for us means being at the convergence of engineering, design, innovation and scale.

 

Inside Globant, we form Globant Consulting (formerly WAE, recently acquired by Globant), a leading service design consultancy that delivers transformation by putting the customer at the heart of the business. We uncover insights to connect and engage our clients with the customers – both emotionally and functionally through research, strategy and design.

 

We partner with visionary senior leadership teams around the world who head up companies that live or die by the customer’s experience of the brand. We like the diversity of our clients, with track records across a variety of industries: financial services, public sector, retail, entertainment. Recent clients are TfL, the London Metropolitan Police, HSBC, BlackRock, NBA, etc.

 

By joining us, you’ll have the opportunity to ask the right questions, tackle the right problems and challenge clients where necessary to deliver the right outcomes. We are flexible and adapt to deliver something that’s innovative, sustainable and what clients and customers need, instead of just doing what they’re asking for.

 

We have a team of incredibly talented individuals, with a diverse set of backgrounds and skills. We work in highly collaborative teams and there are always opportunities to learn, being surrounded by a great support network.

 

 

Apply

Senior Consultant - UX Designer

  • Temp to Perm
  • New York

Do you want to...

Files must be less than 2 MB.
Allowed file types: pdf doc docx.