Sentinel Report
Consumers in Context
We are in the middle of a re-invention era, and customer experience needs to be re-invented with new values, channels and technologies to put consumers at the center.
Released: 12 Aug 2020
The pace of change has never been this fast, yet it will never be this slow again.
- Justin Trudeau, Davos, 2018
Be prepared to face the new reality and deliver great customer experiences with the tools and recommendations from our latest Sentinel Report.