Consumers today have more payment options than ever before. In this complex and competitive landscape, businesses must compete on experience by designing - and delivering - flexible, transparent, and seamless payment experiences.
By applying human-centered design methodologies, we drive behavioral insights into front-end innovation, define back-end transformation roadmaps and architecture, and ultimately achieve business objectives, including improved conversion rates, loyalty, and trust.
We can help you from ideation to implementation with:
- Digital wallets
- P2P payments
- Virtual cards
- Real-time payments
- Crypto currencies
- Mobile payments
- Contactless payments
- Pre, during & post payment experiences
New and emergent payments challenge businesses to create integrated experiences across multi-channel platforms with a unified experience.
We work with our clients to integrate alternative payment solutions by analyzing, advising, and co-creating the best scalable solution according to each industry and client’s needs. By maintaining a technology-agnostic approach, we guarantee high-quality, scalable, and robust consumer experiences.
The solutions we build for our clients include:
- Conversational payments / Chatbots
- IoT enabled/ Smart devices
- Crypto currencies
Incentives and rewards are fundamental to how people make decisions. We work with our clients to innovate, design, and implement rewards programs. Leveraging strategic service design concepts, we activate behavioral insights derived from customers' interactions. We develop scalable, open designs that support both individual and co-branded campaigns with clients and their partner ecosystem.
We help our clients with:
- Next-generation B2B & B2C loyalty experiences
- Social connectivity
- Cross-platform reward encashment
- Platform integrations
Personalization is the north star for making customers feel valued. We can drive optimized consumer purchase journeys based on deep listening and response through analytics. We help our customers design analytics solutions that can deliver powerful insights across the value chain of the digital payments and cards business to enhance customer experience, create new products, increase revenue, and reduce risk.
We can help you with:
- Data strategies
- Personalization of offerings & journeys
- Predictive analytics across the value chain
- Fraud detection using ML & real-time analytics
- Risk modeling & reporting