From Pilots to Real Impact

The arrival of the AI Agents era is reshaping how people interact with technology, how companies design their strategies, and how professionals build digital products. In this talk, we explore why agents are redefining user expectations, what it means when decision making becomes anticipatory and proactive, and how this shift places agents at the center of the customer journey.

We also unpack the impact for organizations, from competing for algorithmic visibility to redesigning products for adaptability, context and trust. Finally, we dive into the new responsibilities of modern product teams, who now design behaviors, guardrails and outcomes for systems that learn and evolve.

Successful AI adoption isn’t just about technology — it’s about mindset. In this session, we’ll explore how a beginner’s mind can transform the way business users and teams engage with AI. You’ll learn practical strategies to overcome barriers like “expert bias” and discover how structured curiosity fuels faster experimentation and collaboration. You’ll leave with actionable practices to embed structured curiosity into your teams, overcome resistance, and turn learning into your biggest strategic advantage.

When facing AI adoption, many organizations fall into AI paralysis — trapped between endless tools, models, and vendors, and uncertain about where to start or how to scale. The risk is clear: investing time and money without ever reaching production or meaningful business value.
In this session, we’ll reveal the golden path that leading enterprises are following to overcome paralysis and design resilient AI ecosystems that stay independent, governed, cost-efficient, and capable of innovating at speed. Through real cases powered by Globant Enterprise AI, you’ll see how organizations are evolving from isolated initiatives to a unified, agent-driven enterprise model, where human-machine collaboration becomes a real operating advantage.

You’ll leave with a practical framework to scale AI safely and strategically — driving innovation without losing control.