From Incident To Insight: AI Agents for AMS and Customer Support
Join us to discover how AI Agents are revolutionizing the game by automating routine processes, cutting operational waste and empowering professionals to focus on innovation. This talk explores how AI-driven incident management delivers faster resolutions, smarter operations and an exceptional customer experience that’s shaping the future of IT support.
9 min
Context Is Power: Bringing Knowledge to Enterprise Agents with RAG
Agents are only as powerful as the context they can access. In this session, we’ll explore how Globant Enterprise AI enables builders to create RAG-enabled agents that leverage a new Knowledge Management layer as a dynamic memory system. You’ll see how agents can connect to multiple information sources — from documents and GitHub repositories to databases — to deliver accurate, business-aware responses. You’ll leave with a clear understanding of how to design agents that combine retrieval with reasoning, ensuring they operate with the right context to solve real enterprise challenges and deliver real business value.
21 min
AI Adoption at Enterprise Scale: Strategies That Work
Adopting AI at enterprise scale is both a major opportunity and a significant challenge.
Uncertainty, disconnected initiatives, duplicated efforts, limited scalability, and the absence of a clear roadmap are among the most common obstacles.
Where should we begin? How do we get to a successful strategy? This talk presents the key strategies that proved essential in our journey building Globant Coda - our agentic solution for the software development lifecycle - and how these same principles can help any organization achieve its enterprise-level AI transformation.
16 min