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Salesforce studio - Globant

Enabling customer centricity through Salesforce

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Using Salesforce and its partner ecosystem, we enable organizations to transform their businesses, drive desired outcomes, and build customer loyalty and growth. Our clients create better experiences through our Salesforce services as we help them build augmented digital engagements for their customers, partners, and employees.
  • Strategy
  • Implementation
  • Continuous transformation
  • In conjunction with Globant´s AI Accelerators and Studios, we enable organizations to build a strong augmented customer engagement strategy, creating disruptive customer experiences.

    We understand that every business has unique requirements. From detailed digital marketing strategies to providing CRM consulting services, our Salesforce experts are ready to guide you in your journey.

    We create comprehensive digital engagement strategies to take your business forward. These new customer journeys are driven by actionable information and insights, based on a complete customer 360 view.

  • Our implementation services span the spectrum from the initial architecture and design, to ensuring widespread adoption.

    Customize and integrate your Salesforce environment to transform your business processes based on best practices. 

    We enhance our implementation services with deep expertise in DevSecOps & continuous delivery, DataOps, enterprise Agile frameworks, human centric design and Design Thinking.

  • As part of our continuous transformation services we help businesses with support and optimization. Globant’s digital center of excellence provides best practices and guidance.

    We help organizations potentialize Salesforce by continuously improving end-user adoption,  creating and deploying departmental applications, and seamlessly integrating multi-cloud environments to achieve a better return on their Salesforce investment.

    Our proven experience with Salesforce industry solutions facilitates our clients’ transformation from product-centric to customer-centric organizations.

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A Close Partnership

We are a platinum Salesforce partner and have been partners since 2003. Our global team of Salesforce certified employees have conducted projects for leading organizations around the world using Salesforce technologies. We have been recognized as one of Salesforce’s most innovative partners.

Specialist expertise
Sales and customer service

Using Salesforce Customer 360 Platform, we help transform sales and services processes, fueling them with predictive analytics, insights, and actionable recommendations.

With Sales Cloud, we help grow sales productivity and transformation, from contact and lead management to opportunity and partner relationship management.

Our Service Cloud practice enables businesses to deliver customer service excellence and tailored experiences through multiple digital and physical channels.

  • Sales Cloud
  • Service Cloud
  • Experiences Cloud
  • Digital Engagement
  • Field Service Lightning
  • Commerce Cloud
  • Tableau CRM
  • MuleSoft
Digital marketing

Successful marketing strategies require improved customer segmentation and highly personalized campaigns. We help companies to get to know, identify and communicate with each customer, recognizing them as an individual with their own needs.

  • Marketing Cloud
  • Journey Builder
  • Customer 360 Audiences
  • Interaction Studio
  • Datorama
  • Social Studio
  • Pardot
Application and data integration

Migrate and connect everything you need, no matter where your data resides, in the cloud or on-premise, and regardless if your data is in a repository, database, system or application. And all the while maintaining high security standards.

  • Hybrid integration
  • ETLs
  • API Manager
  • Mulesoft Anypoint CloudHub
  • Mulesoft Runtime Fabric
Analytics

Analyze your data from different sources, databases, Salesforce products or external systems by creating powerful dashboards.

Make better decisions by empowering your data - not to feed dashboards but to help you make better decisions by predicting your customer behaviour based on past decisions or realities using all the power of Einstein AI.
Using Table CRM (formerly Einstein Analytics) and Tableau, we offer a broad spectrum of analytics and AI services that allow our customers to transform their sales and service processes, as well as their marketing and e-commerce practices.

 

  • Tableau CRM (Formerly Einstein Analytics)
  • Einstein Discovery
  • Einstein Bots
  • Einstein Next Best Action
  • Service Cloud Einstein
  • Sales Cloud Einstein 
  • Datorama
  • Analytics for industries
Customer data management

The implementation of a future-fit customer engagement strategy also means becoming a data-driven company. This is achieved through a comprehensive, agile and dynamic practice around the interoperability of your data. We offer the design, implementation and operation of a DataOps schema according to the needs and maturity of your organization, to manage your data in the most optimal way.

  • Informatica Intelligent Cloud Services
  • Informatica Data Quality
  • Enterprise Data Catalog
  • Master Data Management
  • Data as a Service
  • Data Privacy and Governance
E-Commerce

We deliver a complete commerce experience for your B2C or B2B consumers. Going beyond a front-end application, we combine our knowledge of the entire value chain to deliver an end-to-end process including marketing, customer service, business intelligence and more.

We know how to take advantage of the Salesforce connected ecosystem. In combination with other Globant Studios we can take full responsibility for the integration with third-party back-end systems.

  • Commerce Cloud B2C
  • Commerce Cloud B2B
  • Order Management System
  • Commerce Platform
Salesforce Industries

Our services in Salesforce Industries allow our customers to move to a customer-centric model. With embedded industry-specific functionality, and best practices, organizations transform their business processes, solve industry-specific challenges, improve their products’ life cycle, and create unique digital and omnichannel experiences.

Our services span the spectrum from planning to implementation, to continuous support and optimization:

  • Evaluation and assessment of salesforce industry solutions
  • Evolve Salesforce implementations to an industry specific approach
  • Implementation strategy, project plan and roadmap
  • Solution design, implementation, deployment and rollouts
  • Continuous support & evolution

Partnerships