Sorry, you need to enable JavaScript to visit this website.
Enhancing passengers experience through digital innovation
Airlines | Globant
Within an exceptionally complex business landscape, we leverage our cross industry expertise to help a highly competitive and regulated industry reinvent. We drive digital transformation by putting the passenger experience front-and-center in all strategies to boost business.
 
We create digital solutions that empower passengers to manage the complete lifecycle of their journey in a highly personalized manner, maximizing conversion and ancillary revenue.
Practices
Airlines eCommerce - One Order

We provide strategic consulting to our clients that aim to mitigate complexities in their businesses and embrace an order-centric/ passenger-centric approach.

Leveraging the power of data, we help our clients build customized, unique experiences for their passengers, enabling them to handle trips, products, or services all together in a seamless manner.

New Distribution Capabilities (NDC)

We provide public API consulting that leverages our extensive experience in NDC and OpenTravel industry standards across different versions and implementation strategies as an alternative to classic indirect channel solutions.

NDC Strategy allows airlines independence from GDSs for distributions, enabling better and more specific ancillary offerings and improved fulfillment capabilities.

Augmented Revenue Management

We aim to augment Revenue Management Analysts capabilities through the use of technologies such as Artificial Intelligence (AI) and Machine Learning (ML).

Leveraging machine learning and advanced visualization, we provide analysts with a better understanding of what’s happening in the marketplace, enabling the automation of the simpler and more mechanical decisions while allowing them to work on more complex decisions: the ones that represent the greater opportunity for revenue improvement.

Hyper Connected Operations

In a world reshaped by the pandemic, airlines have a major opportunity to embrace AI to boost operations and crew management. Its use enables faster decision making and better communication with the crew and ground personnel. It allows rapid and effective IROPS management and real time optimization by detecting already identified patterns and simulating “what if scenarios” proactively.

An integrated customer database with a crew system enables a better customer relationship management of FFP with a higher level of personalization, as well as better visibility of customer needs and situations during a disruption.

Conversational User Experience

We leverage Machine Learning Techniques and AI to increase the ability of the passenger to interact in a human-like way with IVRs and contact centers, which enables a better experience for complex customer needs.

Reinventing Revenue Management Experience
A well designed RM system is key to boost analyst capabilities and decision making. In this case study, you will learn how airlines can improve efficiency, increase profit, and retain key talent with the correct use of data and agile methodologies.
Reinventing Revenue Management Experience
Reinventing Revenue Management Experience