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Hospitality & Leisure

Building experiences that create long lasting memories

Create unique experiences for every type of guest

The new guest expectation for personalized, end-to-end digital interactions are here to stay. We focus on reinventing how brands engage with their guests and design memorable and fulfilling experiences.
 
We leverage the latest trends and technologies to help companies create a frictionless customer-first approach that delivers relevant and context-appropriate experiences to their guests.

Practices

Phygital Guest Experience

We aim to generate memories. We merge the digital and physical worlds to create unique and magical frictionless experiences. We help our clients understand their guests to create the right experience to make them feel special. 

With an omnichannel data-driven approach, our phygital guest experiences offer different ways to interact with brands during their entire journey. We bring all our Digital Studios together, and through marketing and discovery, bookings, eCommerce, and loyalty programs, we significantly improve guest experience.

Employee Operations

By offering the right data at the right time, we help our clients to create an accurate platform to support business operations and to engage with their employees. Through an integrated legacy system, a simplified user experience, and automation for repetitive manual processes, we help employees focus on creating new experiences and connections with their guests. With our expertise in Cultural Hacking, we also help our clients to keep their workforce engaged, recognized, and working in a fun, innovative environment.

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globant-travel-banner-digital-readiness-score

What is your digital readiness score?

An online, high-level assessment to understand the maturity of your company’s digital sales and marketing strategy and implementation.

Success Story

Creating a smart venue on the high seas: how Royal Caribbean is using technology to create once in a lifetime guest experiences

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royal Caribbean
royal Caribbean
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